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Essentials Guidance and support Support line

24hr student support helpline

We have partnered with Health Assured to offer a 24/7/365 confidential telephone helpline to help support your mental health and wellbeing

The support line can help you with any personal questions, worries or advice you might need as a student at the University of Reading.

Call  or access via the app:

Wisdom: Learn, grow, thrive app.

0800 023 2466

 

Every student at the University of Reading has:

  • Unlimited access to 24/7/365 to this confidential telephone helpline
  • Legal information services including information and signposting for concerns such as landlord and tenant
  • Debt and financial advice and information including access to long term support via Stepchange
  • 24/7 Crisis Assistance Support available day and night
  • Family advice line on topics such as childcare or eldercare
  • Free access to the wellbeing Wisdom: Learn, grow, thrive app
  • Language Line - offers high quality interpreters and translation services in over 240 languages

Ways you can access the services:

  • Call the free (from the UK) helpline number 0800 023 2466
  • Download and call via the the app available at apple and Google Play stores
  • Email /call back request
  • Video call
  • Live chat
  • Wisdom AI
  • Students not based in the UK can access the support services for free via the app, portal and video call.

Login details:

  • Wellbeing Wisdom app unique code: MHA268185
  • Username for online portal: reading
  • Password for online portal: university

Download the support line app

Support in your preferred language

Removing barriers to your support

The support line offers a confidential high quality interpreter and translation service in over 240 languages.

Call 0800 023 2466

OR

Download and call via the the app available at apple and Google Play stores

emergency support

Contact details for emergency services, emergencies on campus and urgent mental health support.

Emergency support.

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